FAQ
- My Order Will Not Go Through. What Should I Do?
If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Complete Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Care at:
info@empressoffashion.com
- How Can I Change Something In My Order?
To ensure you receive your package in the guaranteed time frame we cannot edit or cancel orders after they are placed. Upon completing your order please review your item(s) and size(s). Additionally make sure your address and contact information is accurate. Lost packages due to wrong information provided is not our responsibility and will NOT be refunded.
- Can I Return Or Exchange Items That Were Purchased On Sale?
All final sale items cannot be returned. Approved exchange size only.
- How Long Does It Take To Process My Return?
Once we have received your package, your refund will be processed within 10 days. You will be notified via email at the address listed on your account when this transaction has taken place.
- Do I Have To Pay To Return My Order?
Yes! You will be responsible for covering any shipping expenses for your return.
- When Will My Order Ship?
Orders ship within 24-48 hours of purchase. Shipping times may vary if your contains a pre-order item. Orders are not shipped on the weekends or holidays.
- Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you provided in your order. If for some reason, you did not receive an email, please check your spam folder and add info@empressoffashion.com to your safe sender list.
- Will I Have To Pay International Duties & Taxes
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Empress of Fashion cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
- Can I Return An Item Past The Return Date?
At this time, we only accept approved exchange size only (if size is available). Exchanges are NOT accepted outside of the return date.
- I Have An Online Store Credit. How Do I Use It?
At checkout page, there is a box to insert discounts or Gift Cards. Type in the Gift Card code and press enter.
- Can I Use Discount Codes On Sale Items?
Currently, you can not use your new customer code or any discount code on sale items but feel free to use your code on another non-sale item.
- Can I Combine Discount Codes Or Promotions
Great question! At this time promotion codes or discount codes can not be combined.
- Can A Current Discount Code Be Applied To A Previous Order?
Discount codes must be applied at the time of check out. Empress of Fashion does not apply any discounts to previously made orders.
- Do You Offer Wholesale?
We do not at the current moment. We do not authorize the use of our images nor the reselling of our products.
